Develop RPL systems, practices and documentation for a learning organisation offering RPL

In 2024 we piloted the Advanced Certificate on Occupational Learning: Learning and Development Advisor, on NQF Level 7. Learners had to submit more than 50 practical assignments to be declared ready for the EISA. This gave me the idea to share their products with other learning providers and learners in occupational and vocational learning. So, I asked the learners who achieved a distinction for assignments for permission to publish their submissions as articles on our Intgrty website. Articles are published unanimously for obvious reasons.

Develop RPL systems, practices and documentation for a learning organisation offering RPL

RPL procedure. The following is the standard RPL procedure that is mostly used:

1. Pre-entry.

2. Candidate profiling.

3. Initial guidance.

4. Recognising and identifying skills.

5. Relating skills to criteria.

6. Gathering evidence.

7. Documentation of evidence.

8. Assessment.

9. Topping-up learning.

10. Quality assurance.

11. Accreditation.

12. Certification.

13. Progression and post-assessment guidance.

1. Pre-entry

Documentation Required:

  • RPL marketing materials (e.g., brochures, website information).
  • Pre-entry guidance forms for initial candidate screening.
  • Application forms for prospective RPL candidates.

Systems Required:

  • Online application portal for candidates to express interest and submit
  • pre-entry forms.
  • Candidate management system (CMS) to record and track applications.

Practices Required:

  • Conduct outreach programs to inform potential candidates about RPL
  • opportunities.
  • Provide initial information sessions to help candidates understand the
  • process.
  • Assign facilitators to guide candidates at the pre-entry stage.

2. Candidate Profiling

Documentation Required:

  • Candidate profiling templates or questionnaires.
  • Skills inventory forms for documenting prior learning and work
  • experience.
  • Personal information forms.

Systems Required:

  • Digital profiling tools to capture and assess candidate information (e.g., skills inventory software).
  • Data analysis tools to align candidate skills with potential qualifications.

Practices Required:

  • One-on-one or group sessions for reflective exercises.
  • Use structured interviews to gather detailed information about
  • candidates’ prior experiences.
  • Develop candidate profiles to match with qualifications or training programmes.

3. Initial Guidance

Documentation Required:

  • Orientation session guides for RPL facilitators.
  • Candidate guidance checklists.
  • Information packs on RPL policies and procedures.

Systems Required:

  • Scheduling system for setting up initial guidance meetings.
  • Communication tools (e.g., emails, messaging platforms) for candidate support.

Practices Required:

  • Conduct orientation workshops to provide clarity on the RPL process.
  • Offer individual guidance sessions to explain the candidate’s roles and responsibilities.
  • Address candidate concerns, such as timeframes, costs, and evidence requirements.

4. Recognising and Identifying Skills

Documentation Required:

  • Templates for reflective exercises.
  • Competency mapping tools.
  • Lists of acceptable types of evidence.

Systems Required:

  • Competency management software for mapping candidate skills to qualification criteria.
  • Collaboration tools to facilitate discussions between candidates and facilitators.

Practices Required:

  • Facilitate reflective sessions to help candidates identify transferable skills.
  • Provide examples of how prior learning aligns with specific learning outcomes.
  • Encourage candidates to use job descriptions or performance appraisals as evidence.

5. Relating Skills to Criteria

Documentation Required:

  • Learning outcome alignment matrix.
  • Qualification or curriculum standards documentation.
  • Cross-referencing templates for mapping skills to qualification requirements.

Systems Required:

  • Qualification alignment database to match skills with qualifications.
  • Digital checklist tools for tracking alignment progress.

Practices Required:

  • Conduct detailed reviews of candidate profiles against qualification standards.
  • Ensure facilitators provide guidance on areas where skills require further evidence.
  • Collaborate with assessors to validate alignment results.

6. Gathering Evidence

Documentation Required:

  • Evidence submission guidelines.
  • Templates for portfolio development (self-oriented and outcome oriented).
  • Employer validation forms (e.g., work experience attestations).

Systems Required:

  • Document management system (DMS) for storing and organising evidence.
  • Online portfolio development platforms for candidates.

Practices Required:

  • Train candidates on gathering and organising evidence effectively.
  • Provide workshops on creating robust portfolios.
  • Offer continuous support through dedicated RPL advisors.

7. Documentation of Evidence

Documentation Required:

  • Portfolio templates.
  • Standardised forms for recording and validating evidence.
  • Examples of acceptable documentation for candidates.

Systems Required:

  • E-portfolio system to compile, store, and review candidate evidence.
  • Evidence tracking tools to monitor submission progress.

Practices Required:

  • Provide feedback on the organisation and relevance of submitted evidence.
  • Ensure all evidence is verified and cross-referenced with learning outcomes.

8. Assessment

Documentation Required:

  • RPL assessment plan templates.
  • Assessor evaluation rubrics.
  • Feedback templates for candidates.

Systems Required:

  • Assessment scheduling software for allocating assessors and candidates.
  • Digital assessment platforms for conducting online or remote assessments.

Practices Required:

  • Ensure assessors are trained in RPL-specific assessment methods.
  • Conduct assessments using multiple methods (e.g., interviews, practical demonstrations, exams).
  • Provide constructive feedback to candidates after assessments.

9. Topping-Up Learning

Documentation Required:

  • Individual learning gap analysis forms.
  • Course/module outlines for supplementary learning.
  • Attendance and progress tracking forms for candidates.

Systems Required:

  • Learning management system (LMS) for delivering top-up courses.
  • Progress tracking tools to monitor candidate achievements.

Practices Required:

  • Develop short courses or workshops to address identified learning gaps.
  • Offer flexible learning options (e.g., online, hybrid, or evening classes).

10. Quality Assurance

Documentation Required:

  • Quality assurance policy for RPL.
  • Moderation and verification checklists.
  • Feedback collection templates for candidates and assessors.

Systems Required:

  • Quality management system (QMS) for tracking and auditing RPL processes.
  • Reporting tools for reviewing assessment data and identifying trends.

Practices Required:

  • Regularly review RPL processes and standards.
  • Conduct internal and external moderation of assessments.
  • Use feedback to identify areas for improvement.

11. Accreditation

Documentation Required:

  • Accreditation record forms.
  • Statements of credit or exemption awarded.
  • Qualification alignment documentation.

Systems Required:

  • Accreditation management system for recording credits awarded.

Practices Required:

  • Maintain a transparent process for awarding credits.
  • Ensure all accreditation decisions comply with national standards.

12. Certification

Documentation Required:

  • Certificate templates.
  • Certification records and transcript templates.
  • Reporting templates for certifying bodies.

Systems Required:

  • Certification management system to track and issue certificates.

Practices Required:

  • Issue certificates promptly upon successful completion.
  • Maintain accurate records of certifications for auditing purposes.

13. Progression and Post-Assessment Guidance

Documentation Required:

  • Candidate progression plans.
  • Post-assessment feedback forms.
  • Career and further learning guidance materials.

Systems Required:

  • Career tracking system to monitor candidate progression.
  • Alumni engagement platform for follow-up communication.

Practices Required:

  • Provide counselling on further learning or career opportunities.
  • Offer mentorship programmes to support candidates post-RPL.
  • Establish partnerships with employers for job placement.
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HOW TO BEAT THE MULTIPLE-CHOICE TEST

Written by Dr J.P. Nel, D. Com, D. Phil

After 37 years designing, developing and conducting assessment I am pretty sure that you can beat the multiple-choice questionnaire most of the time. Perhaps that is why some learning practitioners mark multiple tests negatively by subtracting one point for every question that you answered incorrectly. This, of course, goes against the principles of fairness and validity. The most popular multiple-choice tests include questions with four possible answers or dichotomous tests, where you need to answer either “yes or no” or “true or false”.

Even though the ten hints given here will help you to perform better with multiple-choice tests, the best hint remains to study. Studying will make it even easier for you to apply the ten hints.

  1. Always answer the questions for which you know the answer first. That is why it is a good idea to study, even though you have nine more ways in which to identify the most likely answers.
  2. Do not leave any questions unanswered. Guess if you don’t know the answer and cannot apply any of the other hints given here. And appeal if the assessor marks negatively.
  3. If you are sure of the answer to a question, the answer to the next question will likely not be the same option. So, in the next question you will need to consider only three options. Bear in mind that assessors who know the hints might catch you out and put the right answer in the next question in the same place as the previous one.
  4. In dichotomous questions, the answer is probably “no” or “false” if the words “always”, “never”, “just” or “only” appear in the question.
  5. If you don’t know the answer to any of the dichotomous questions, guess “yes” or “true”. Assessors tend to use more “yes” or “true” questions, probably because they are easier to find in the book. For the same reason, if you don’t know any of the answers and if you can’t find any question for which the answer is definitely “no” or “false”, then mark all the questions for which you do not know the answer “yes” or “true”. You will not have all the answers right, but you will have most of the answers right.
  6. Don’t change your answer to a question unless you are 100% certain that your initial answer was wrong. The first answer that comes to your mind is based on intuition, and intuition is often right.
  7. If you don’t know the answer to a multiple-choice question, guess the longest option.
  8. Trust the person who developed the test paper, else you will search for catches in the questions that are seldom there.
  9. Know your assessor. If it is somebody who likes to impress with high fluted words, she or he will probably ask questions with which to show his or her superior knowledge. A pragmatic assessor will probably ask questions with simple and logical answers.
  10. If two or more multiple-choice questions are asked with the same possible answers, you can rule out the one option in the questions following on that one, because it was the correct choice for the previous question.

There you have it. Just keep in mind that your assessor might know all these things and that he or she will then not leave you such hints to use. But then again, the exam wise learners will easily figure out if the assessor left hints or not.

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Investigate current RPL practice and opportunities in an organisation and various sectors. What would you do to improve the RPL system of your learning organisation or any other learning organisation that you evaluated?

In 2024 we piloted the Advanced Certificate on Occupational Learning: Learning and Development Advisor, on NQF Level 7. Learners had to submit more than 50 practical assignments to be declared ready for the EISA. This gave me the idea to share their products with other learning providers and learners in occupational and vocational learning. So, I asked the learners who achieved a distinction for assignments for permission to publish their submissions as articles on our Intgrty website. Articles are published unanimously for obvious reasons.

Investigate current RPL practice and opportunities in an organisation and various sectors. What would you do to improve the RPL system of your learning organisation or any other learning organisation that you evaluated?

Evaluation checklist for RPL practice.

Criteria: Answer “yes” or “no” to each question.

  1. Is the learning institution committed to establish a clear policy for the recognition, assessment and accreditation of prior learning?
  2. Is there a concrete plan to integrate RPL with other learning services?
  3. Is there a strong commitment to staff development and on-going team building throughout the learning institution?
  4. Are qualified RPL facilitators and assessors available?
  5. Is a manager appointed for the management of the RPL process?
  6. Is there a clear RPL marketing strategy?
  7. Is there a commitment to offer a range of assessment-on-demand services?
  8. Do the RPL policies and plans show an explicit commitment to the principles of equity, redress and inclusion?
  9. Are the RPL policy, planning and management structures in line with relevant legislation, e.g., the Skills Development Act, the Employment Equity Act, etc.?
  10. Is information about RPL services and programmes widely available and actively promoted to prospective candidates?
  11. Are admission procedures and systems user-friendly and inclusive of people with diverse cultural, linguistic and educational backgrounds and indigenous knowledge?
  12. Is equal access to opportunities for advice, support, time and resources ensured for all RPL candidates?
  13. Is access to quality advising and assessment opportunities in the workplace made possible through company policies which ensure that RPL facilitators, assessors and moderators are given enough time, resources and recognition for their services?
  14. Do learning providers and quality assurance bodies promote regional integration and collaboration amongst institutions, professional bodies, workplaces in the provision of RPL to candidates?
  15. Are formal agreements closed between providers, workplaces and quality assurance bodies and do they ensure effective validation, articulation, and recognition of RPL assessment information?
  16. Is there a balanced and simple fee structure and are fees charged for assessment based on the services performed in the RPL process and not on the number of credits awarded?
  17. Is top-up learning available and is the decision to offer top-up learning based on the level and amount of learning still needed for accreditation?
  18. Is a reasonable amount of time provided for portfolio development, and is the time provided based on a standard formula that will apply to all RPL candidates?
  19. Do or did all personnel involved in the assessment of learning receive adequate training for the functions they are to perform, and is provision made for their continued professional development?
  20. Is the nature, level and amount of recognition (number of credits) that can be awarded specified in writing?
  21. Does a fair and democratic appeals procedure exist and are candidates made aware of this?
  22. Does the language policy promote RPL?
  23. Are records retained for each candidate and are credit awards and their transcript/academic record entries monitored to avoid giving credits twice for the same learning?
  24. Are standards maintained?
  25. Are assessment programmes regularly monitored, reviewed, evaluated, and revised as needed to reflect changes in the needs being served and in the state of the RPL assessment processes?

Recommendations for Improving the RPL System

1.     Develop and Implement a Clear RPL Policy

  • Draft a formal RPL policy that outlines procedures, responsibilities, and alignment with national legislation.
  • Ensure the policy emphasizes equity, redress, and inclusion.

2.     Create a Strategic RPL Plan

  • Integrate RPL with other learning services offered to create seamless articulation pathways.
  • Regularly review and adjust the plan to reflect organisational needs and changes in national policies.

3.     Appoint an RPL Manager

  • Designate a qualified individual to oversee RPL processes, including marketing, assessment, and quality assurance.

4.     Develop a Marketing Strategy

  • Actively promote RPL services to potential candidates through brochures, presentations, and workshops.
  • Use digital platforms to provide accessible information.

5.     Revise Admission Procedures

  • Simplify admission procedures to accommodate candidates from diverse cultural, linguistic, and educational backgrounds.
  • Include guidelines for recognising indigenous knowledge systems.

6.     Strengthen Workplace Policies

  • Work with leadership to allocate time and resources for assessors and facilitators to provide RPL support.
  • Ensure policies support flexible advising and assessment opportunities.

7.     Promote Regional Collaboration

  • Build partnerships with other learning providers, professional bodies, and external organisations to standardise RPL validation and articulation.
  • Establish formal agreements for recognising and sharing assessment results.

8.     Introduce Top-Up Learning Opportunities

  • Offer supplementary courses or modules to address gaps identified during the RPL process.
  • Provide flexible learning formats, such as online courses, to accommodate working professionals.

9.     Specify Recognition Criteria in Writing

  • Clearly document the levels and amounts of recognition (e.g., credits) available for each qualification.
  • Ensure this information is accessible to candidates during the application process.

10.   Establish a Fair Appeals Procedure

  • Develop an appeals policy that is transparent, fair, and easily understood.
  • Communicate the procedure clearly to all candidates.

11.   Regularly Monitor and Update Standards

  • Implement a system for periodically reviewing and updating assessment programmes and standards.
  • Use feedback from candidates and assessors to identify areas for improvement.

12.   Expand Access to Information

  • Provide multilingual materials and workshops to ensure accessibility for all candidates.
  • Include detailed guides on RPL processes, evidence requirements, and timelines.

13.   Enhance Portfolio Development Support

  • Offer candidates structured workshops, templates, and examples to aid in preparing portfolios.
  • Provide flexible timelines based on the complexity of evidence required.
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What questions will you ask to evaluate the results, impact and effectiveness of RPL?

This year we piloted the Advanced Certificate on Occupational Learning: Learning and Development Advisor, on NQF Level 7. Learners had to submit more than 50 practical assignments to be declared ready for the EISA. This gave me the idea to share their products with other learning providers and learners in occupational and vocational learning. So, I asked the learners who achieved a distinction for assignments for permission to publish their submissions as articles on our Intgrty website. Articles are published unanimously for obvious reasons.

What questions will you ask to evaluate the results, impact and effectiveness of RPL?

Results of RPL

1. Achievement of Objectives:

  • Did the RPL process meet the intended goals and objectives for both the candidate and the institution?
  • Did the candidate achieve the desired qualification or credits?

2. Evidence Validation:

  • Was the evidence provided by candidates sufficient, valid, and reliable?
  • Did the evidence align well with the learning outcomes or competency standards?

3. Completion Rates:

  • How many candidates successfully completed the RPL process?
  • What was the ratio of candidates who started RPL versus those who
  • achieved their objectives?

Impact of RPL

4. Candidate Progression:

  • Did the RPL process enable candidates to progress to further learning or career opportunities?
  • How many candidates were admitted to higher education or advanced standing as a result of RPL?

5. Workplace Relevance:

  • Did the RPL process contribute to improving workplace competencies?
  • How has the RPL experience impacted the candidates’ performance in their current roles?

6. National Skills Development Goals:

  • Did the RPL process align with national skills development and transformation objectives?
  • Has RPL improved access to education for underrepresented or disadvantaged groups?

Effectiveness of RPL

7. Process Efficiency:

  • Were the timeframes and procedures of the RPL process manageable and efficient?
  • Were candidates satisfied with the guidance, assessment, and feedback provided?

8. Candidate Experience:

  • How satisfied were candidates with the RPL process?
  • Did candidates find the guidance, portfolio development, and assessment clear and supportive?

9. Assessment Quality:

  • Were the assessors trained and qualified for the process?
  • Was the assessment process fair, consistent, and transparent?

10. Support Systems:

  • Was adequate support (e.g., facilitators, materials, and workshops) provided during the RPL process?

Were candidates given sufficient opportunities to address gaps in evidence or learning?

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Reviewing the facilitation of a learning event

INTGRTY ARTICLES WRITTEN BY OUR LEARNERS

In 2024 we (Mentornet) piloted the Advanced Certificate on Occupational Learning: Learning and Development Advisor, on NQF Level 7. Learners had to submit more than 50 practical assignments to be declared ready for the EISA. This gave me the idea to share their products with other learning providers and learners in occupational and vocational learning. So, I asked the learners who achieved a distinction for assignments for permission to publish their submissions as articles on our Intgrty website. Articles are published unanimously for obvious reasons.

Reviewing the facilitation of a learning event

Facilitating a learning event requires thorough planning, effective delivery, and robust evaluation mechanisms to ensure its objectives are met. Below is an approach to reviewing the facilitation and developing an evaluation instrument.

Review of the Facilitation

A comprehensive review should assess the following areas:

1. Preparation

  • Was the learning event well-structured with clear objectives?
  • Were materials, resources, and technology properly prepared and functional?
  • Were learners given pre-event information or materials?

2. Delivery

  • Was the facilitator engaging and clear in his or her communication?
  • Were the methods (e.g., lecture, group work, hands-on activities) appropriate
  • for the learning objectives?
  • Was the event inclusive, encouraging participation from all attendees?

3. Engagement

  • Did learners actively participate in discussions or activities?
  • Were diverse learning styles (e.g., visual, auditory, kinaesthetic) addressed?
  • Was there a balance between facilitator-led and learner-driven activities?

4. Relevance

  • Did the content align with learners’ needs and goals?
  • Were real-world applications and examples provided?

5. Feedback

  • Was there a mechanism for immediate feedback during the event (e.g., Q&A, polls)?
  • Were learner questions addressed effectively?

6. Outcomes

  • Did learners achieve the stated objectives of the event?
  • Did the learners demonstrate understanding or skills during or after the event?

Developing an Evaluation Instrument

The evaluation instrument should collect feedback on the event’s effectiveness and areas for improvement. Below is an example of an evaluation form:

Learning Event Evaluation Form

Section 1: General Information

  • Name:____________________________
  • Role/Position:______________________
  • Date of Event:______________________

Section 2: Event Evaluation Rate the following statements on a scale of 1 (Strongly Disagree) to 5 (Strongly Agree).

1. Preparation

  • The event was well-organized.
  • Pre-event communication was clear and sufficient.
12345

2. Facilitation

  • The facilitator was knowledgeable and well-prepared.
  • The facilitator effectively engaged participants.
  • The facilitator was responsive to questions and feedback.
12345

3. Content

  • The event objectives were clear and achievable.
  • The content was relevant to my learning needs.
  • The resources and materials were helpful.
12345

4. Delivery

  • The format of the event was effective for learning.
  • Activities and discussions were engaging.
  • The event accommodated various learning styles.
12345

5. Overall Experience

  • I feel more confident about the subject matter after this event.
  • I would recommend this event to others.
12345

Section 3: Open-Ended Questions

1. What was the most valuable aspect of the learning event?

______________________________________________________________

______________________________________________________________

2. What could be improved for future events?

______________________________________________________________

______________________________________________________________

3. Any additional comments or suggestions?

______________________________________________________________

______________________________________________________________

Section 4: Future Needs

1. What topics or skills would you like covered in future events?

______________________________________________________________

______________________________________________________________

2. How can we support your continued learning?

______________________________________________________________

______________________________________________________________

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